Reservations

By purchasing our product, you will be renting a room, or a bed in a shared sleeping area (depending upon your purchase selection), at 1101, 1107, or 1111 Piikoi St., Honolulu, HI.

By renting at The Plumeria, you agree to comply with the policies below:

A. Deposit (as applicable) to be paid in advance of your stay. Please do not automatically book any room without paying the deposit. Any reservation made without paid deposit, or special arrangements made by you and The Plumeria staff will be canceled by midnight, Hawaii time, the night before the reservation is to begin. Beginning 14 nights before your reservation, 15% of your deposit becomes non-refundable, so please be certain about your plans prior to reserving. (Refund of 95% of your deposit will be made, if cancelled 15 days or more in advance.)

B. Damages/Losses. You are responsible for rent arrearages, and for any damages, losses, and/or missing items, at an amount deemed fair and just by the Plumeria staff.

C. Quiet Hours START at 10 pm; visiting hours END at 11 pm-- no noise at a level that disturbs others is permitted at any time, and you must be responsible for all of your visitors (TWO maximum at any time, and they must also observe the House Rules posted in the laundry area, and may not visit the premises when you are not here). Special arrangements must be made with management for any exceptions to this rule. You must let our manager, staff, or the appropriate authorities such as the police, fire dept., etc. know in case of any emergencies or if anyone is being inconsiderate or unsafe, and will not respond to reasonable requests for compliance to said House Rules.

D. Polite, considerate behavior is a MUST! This is shared housing, and adjustments must be made to accommodate other guests and the housemates here. There are live-in staff, long-term residents, and multiple guests at any given time.

Since this is shared housing situation, we ask that your actions keep this place peaceful, functional, and harmonious.

As for food, please clearly label and use only your own food or items clearly marked or indicated free. Do not eat others’ food.

Also, we ask for your considerate actions in our common spaces:

• Clean up after yourself immediately when finished in the kitchen, community areas, and bathroom.
• Please do NOT monopolize the bathroom and be judicious with electricity and water usage. Turn off utilities and air conditioners when leaving the area of use.
• Cooperate with others in general.

The Plumeria is a NO-SMOKING establishment—PLEASE step outside and use the smoking areas (with ash cans) for any smoking.

E. This should go without saying, but here goes anyway: Illegal or obnoxious behavior will not be tolerated, and AT ANY TIME, FOR ANY REASON, The Plumeria staff may refund your deposit (and any future rent you may have advanced) and require you to leave. The Plumeria reserves the right to refuse to rent to anyone, at our reasonable discretion.We are a small business and not heavily staffed so we must make service charges for extra services. We will charge a $5.00 to $10.00 service fee (depending on the frequency or hours of service required) for guests who repeatedly lock themselves out, or make repeated requests or changes, and/or pay less than one week at a time.

Your occupancy dates will be those you have reserved via email or by phone. Any change in plans to shorten or extend a stay must be made to us in person or by email, 24-hours in advance, to be considered for a refund. Rent and deposit refunds given only before 2 weeks of reservation date. After that, 10% of the deposit will be retained as a forfeited reservation fee, and all refunds are subject to a 5% processing fee, so please be certain about your plans prior to reserving.

A credit card may be used for your deposit payment (using the Paypal link on our website), but thereafter (due to the expense of credit card fees), payment will be accepted in the office in cash (exact amount only) during posted office hours, or by money order (you may deduct $1.00 from the rent for the cost of the money order, if paying weekly; and these may be placed through our mail slot BUT KEEP YOUR PURCHASE RECEIPT).

Thank you for choosing The Plumeria as your residential lodging choice in Honolulu.